Effective Date: 01/03/2025
By placing an order with ArkTatva, you agree to this Return & Refund Policy. We appreciate your understanding and support in maintaining product quality and hygiene.
No Return Policy
As skincare and personal care products are hygiene-sensitive, we maintain a strict no-return and no-exchange policy to ensure the safety and integrity of our products.
Thank you for shopping with ArkTatva. We take great care in ensuring that our skincare products meet the highest quality standards. Due to the nature of our products, we do not accept returns or exchanges. Please read our policy carefully before making a purchase.
Refunds
We offer refunds only under the following circumstances:
- Incorrect Products : If you receive a incorrect product.
- Damage Or Defective Products : If you receive a Damage Or Defective product.
- Missing Items : If any item is missing from your order.
To Be Eligible For a Refund, You Must Follow These Steps:
- Record a Video at the Time of Unboxing :
Customers must record an unboxing video clearly showing the package being opened for the first time.
The video should be continuous, without cuts or edits, and should clearly display the issue (damaged/incorrect product or missing items).
- Report the Issue Within 24 Hours:
WhatsApp us at 92270 91900 with the order details, video proof, and a brief description of the issue within 24 hours of delivery.
- Review & Approval :
Our team will review the video and assess the claim. If approved, a refund or replacement will be processed within 4/5 business days.
If the video is not provided or is unclear, we may not be able to process your request.
If the claim is approved, you will have to send the product to us by courier on our address.
- Product Survey Before Refund :
If we receive a product back due to damage or incorrect product, we will survey the product as per your video proof before initiating a refund.
The final decision on approval of a refund or replacement rests solely with ArkTatva.
- Refund Approval :
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sunshinecorp2024@gmail.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
Cancellation Policy
Orders can be canceled only before they are shipped. Once shipped, the order cannot be canceled or modified.
To request cancellation, contact us immediately at 92270 91900.
Need help?
For any queries related to your order, you can reach us at: Email : sunshinecorp2024@gmail.com
Customer Support : 92270 91900.
By placing an order with ArkTatva, you agree to this Return & Refund Policy. We appreciate your understanding and support in maintaining product quality and hygiene.
